Ai-powered knowledge base
Ai-powered knowledge base
Ai-powered knowledge base
Ai-powered knowledge base
Fast, accurate answers to support questions
Fast, accurate answers to support questions
Fast, accurate answers to support questions
Fast, accurate answers to support questions
Whether customers are writing in or self-serving, surface the information they need in an integrated hub of help content.
Whether customers are writing in or self-serving, surface the information they need in an integrated hub of help content.
Whether customers are writing in or self-serving, surface the information they need in an integrated hub of help content.
Whether customers are writing in or self-serving, surface the information they need in an integrated hub of help content.
Self-serve content
The self-serve support tools customers want
Make it quick and convenient for customers to find information they trust.
Ask questions
Type a question in natural language and get an answer based on content in your help articles.
Automatic translations with AI
Write an article and have it translated automatically into all other support languages.
Custom branding
Build trust by using your brand's fonts, colours and a custom domain.
Self-serve content
The self-serve support tools customers want
Make it quick and convenient for customers to find information they trust.
Ask questions
Type a question in natural language and get an answer based on content in your help articles.
Automatic translations with AI
Write an article and have it translated automatically into all other support languages.
Custom branding
Build trust by using your brand's fonts, colours and a custom domain.
Self-serve content
The self-serve support tools customers want
Make it quick and convenient for customers to find information they trust.
Ask questions
Type a question in natural language and get an answer based on content in your help articles.
Automatic translations with AI
Write an article and have it translated automatically into all other support languages.
Custom branding
Build trust by using your brand's fonts, colours and a custom domain.
AI-Powered
Resolve more customer problems
Automate escalations so more customers have their issues fixed and uncover blind spots in your documents so next time they can self-serve effectively.
Escalation
Route users to an agent if their problems aren't resolved and record the feedback so articles can be improved.
Reporting
Get out-of-the-box reports to understand engagement with knowledge base articles.
Feedback summarised by AI
Get an actionable summary of all the feedback you’ve receive when an article hasn’t resolved the users issue.
AI-Powered
Resolve more customer problems
Automate escalations so more customers have their issues fixed and uncover blind spots in your documents so next time they can self-serve effectively.
Escalation
Route users to an agent if their problems aren't resolved and record the feedback so articles can be improved.
Reporting
Get out-of-the-box reports to understand engagement with knowledge base articles.
Feedback summarised by AI
Get an actionable summary of all the feedback you’ve receive when an article hasn’t resolved the users issue.
AI-Powered
Resolve more customer problems
Automate escalations so more customers have their issues fixed and uncover blind spots in your documents so next time they can self-serve effectively.
Escalation
Route users to an agent if their problems aren't resolved and record the feedback so articles can be improved.
Reporting
Get out-of-the-box reports to understand engagement with knowledge base articles.
Feedback summarised by AI
Get an actionable summary of all the feedback you’ve receive when an article hasn’t resolved the users issue.
No-code documents
Publish and maintain trustworthy support content
Enable more staff to keep content up-to-date with a no-code article builder that has robust formatting options.
Version control
See a history of any changes made and revert back to past versions.
Import from other platforms
Migrate existing documentation to Ortto’s Knowledge Base using integrations with popular support solutions.
Categories
Structure content into categories so customers and agents can seamlessly navigate robust libraries of articles.
No-code documents
Publish and maintain trustworthy support content
Enable more staff to keep content up-to-date with a no-code article builder that has robust formatting options.
Version control
See a history of any changes made and revert back to past versions.
Import from other platforms
Migrate existing documentation to Ortto’s Knowledge Base using integrations with popular support solutions.
Categories
Structure content into categories so customers and agents can seamlessly navigate robust libraries of articles.
No-code documents
Publish and maintain trustworthy support content
Enable more staff to keep content up-to-date with a no-code article builder that has robust formatting options.
Version control
See a history of any changes made and revert back to past versions.
Import from other platforms
Migrate existing documentation to Ortto’s Knowledge Base using integrations with popular support solutions.
Categories
Structure content into categories so customers and agents can seamlessly navigate robust libraries of articles.
Support tools
Complete suite of support and marketing tools
Deliver a better customer experience, improve team productivity, and save money with a consolidated solution.
Talk
Talk is a complete support solution including knowledge base articles, live chat, and an omnichannel inbox.
Customer data platform
Get a rich view of customer behaviors, including engagement with help content, in Ortto’s CDP.
Marketing automation
Build journeys to deliver messages based on support interactions, and see previous campaign activity when chatting 1-on-1.
Support tools
Complete suite of support and marketing tools
Deliver a better customer experience, improve team productivity, and save money with a consolidated solution.
Talk
Talk is a complete support solution including knowledge base articles, live chat, and an omnichannel inbox.
Customer data platform
Get a rich view of customer behaviors, including engagement with help content, in Ortto’s CDP.
Marketing automation
Build journeys to deliver messages based on support interactions, and see previous campaign activity when chatting 1-on-1.
Support tools
Complete suite of support and marketing tools
Deliver a better customer experience, improve team productivity, and save money with a consolidated solution.
Talk
Talk is a complete support solution including knowledge base articles, live chat, and an omnichannel inbox.
Customer data platform
Get a rich view of customer behaviors, including engagement with help content, in Ortto’s CDP.
Marketing automation
Build journeys to deliver messages based on support interactions, and see previous campaign activity when chatting 1-on-1.
Frequently asked questions
Who can create articles in Ortto’s knowledge base?
What other support tools does Ortto have?
Why should I consolidate my support and marketing tools?
Frequently asked questions
Who can create articles in Ortto’s knowledge base?
What other support tools does Ortto have?
Why should I consolidate my support and marketing tools?
Frequently asked questions
Who can create articles in Ortto’s knowledge base?
What other support tools does Ortto have?
Why should I consolidate my support and marketing tools?
#1 for ease of use
Try Ortto today
Build a better journey.
#1 for ease of use
Try Ortto today
Build a better journey.
#1 for ease of use
Try Ortto today
Build a better journey.
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#1 for ease of use
Try Ortto today
Build a better journey.